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I have been experiencing a spell of bad customer service lately.
You know, the kind where you walk away shaking your head and thinking “Really? Did I really just pay money for THAT?”
Case in point.
Grocery shopping. I am a loyal Publix shopper. I love their customer service, am quite happy with their selection and love the fact that they know me as a regular patron and treat me like a queen when I’m there.
Last week, on the way home from school and a quick stop at the chiropractor, I needed to pick up a few things. Publix was all the way on the other side of town, so I decided to stop at the grocery store that was right across the street from the chiropractor.
This store (whose name begins with K) is not one I frequent regularly, although I used to go there weekly before Publix came to town. I don’t know the layout very well, since I don’t go too often, and it took me a little longer than normal to pick up the items I need. The monkeys were with me, so, of course, we ended up with way more than I had originally planned to pick up. They had some in-store specials we took advantage of and I was thinking to myself as we walked to the checkout that I might need to make this a regular stop (maybe once a month) to check out the deals that they might have that other stores don’t.
And then it happened.